Field Service Engineer IV

Job Locations US
Posted Date 1 month ago(1/22/2018 10:32 AM)
Job ID
2018-1447
# of Openings
1
Category
Customer Support

Overview

Provides highly visible customer support through the installation, troubleshooting and repairing of lithography equipment used to manufacture LCD and X-ray sensor products.  Performs preventative maintenance, services down equipment and manages the customer’s expectations. 

Responsibilities

  • Install equipment at customer’s locations, including new equipment, upgrades and system relocations.
  • Responsible for diagnoses, troubleshooting, service, and repair of lithography equipment and systems.
  • Works cohesively with co-workers, customer, and technical support in isolating and solving problems
  • Conduct installation, de-installation and pre-installation site preparation reviews
  • Instructs and trains customers in the operation and routine maintenance of the equipment. Answer customer questions and assist customers in a professional manner
  • Analyzes issues and problems of complexity, exercising excellent judgment in finding solutions to problems and issues with equipment.
  • Analyzes error logs, determines root errors, translates into fishbone analysis
  • Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
  • Assists customers with resolution of specialized technical service issues which range from software and hardware issues, upgrades and evaluating tool performance
  • Prepare technical reports for upper-level management to address client needs
  • Perform experiments and/or analytical investigations within guidelines supplied by senior engineers.
  • Coaches and trains lower level personnel with regard to installations, maintenance, upgrades, fault diagnosis and repair of photolithography tools.
  • Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Perform administrative and coordination duties which include procedure changes, process changes, work orders, and field service, system problem, and monthly reports.
  • Independently and accurately, prepare written technical reports.
  • Position requires up to 50% travel, in US and internationally, and the willingness to work flexible shifts and extended hours including nights, weekends and holidays
  • Valid driver’s license and passport required.

 

Qualifications

 

Education:  Associates Degree in Electronics, Engineering or a related discipline and a minimum of 2 years of relevant experience; or an equivalent combination of education and experience.

 

Skills & Knowledge:

 

  • Experience with lithography industry and systems.
  • Proficient with tools. Familiar in the use of various diagnostic equipment such as volt meters, oscilloscopes and precision mechanical measuring devices.
  • Capable of grasping technical engineering details, provide feedback to the customer, and customer support organization.
  • Excellent communication, customer interface and writing skills necessary to generate written reports and test results.
  • Requires sound verbal and written communication skills
  • Requires the ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
  • Must be able to effectively present information and respond to questions from manager, clients, and customers.

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