• Field Service Engineer II

    Job Locations US
    Posted Date 3 weeks ago(5/1/2018 3:01 PM)
    Job ID
    2018-1487
    # of Openings
    1
    Category
    Customer Support
  • Overview

    Rudolph Technologies, Inc. is a worldwide leader in the design, development, manufacture and support of defect inspection, advanced packaging lithography, process control metrology, and data analysis systems and software used by microelectronic device manufacturers worldwide. We enable the digital age by pushing the boundaries of technology, creating tools and solutions needed for manufacturing tomorrow’s cutting edge electronic devices. We fuse process and process control by combining a deep understanding of customer’s challenges with Rudolph’s innovative technology and analytical software to enable the world’s leading semiconductor manufacturers to reduce manufacturing costs and produce devices with the highest quality and performance.  We have an exciting opportunity for a  Field Service Engineer III.  Working under the general guidance of the Regional Customer Support Manager, this position will support, mentor, coach and upgrade the overall skill level of less experienced FSE’s. 

    These activities may also include installation, de-installation, pre-installation, site preparation reviews and direct contact with customer personnel.  Expected travel may reach 95% and could include domestic and international locations.

    Responsibilities

    • Competently applies, troubleshoots and resolves process and equipment-related field problems
    • Develops, implements and writes the installation and  maintenance of procedures for RTEC equipment
    • Develops advanced technology used in signal analyzer products
    • Coaches and trains lower level personnel with regard to installations, maintenance, upgrades, fault diagnosis and repair of RTEC tools
    • Assists customers with resolution of specialized technical service issues which range from software and hardware issues, upgrades and evaluating tool performance
    • Prepares technical reports for upper-level management to address client needs
    • Install equipment at customer's locations, including new equipment, upgrades and system relocations.
    • Works cohesively with co-workers, customer, and technical support in isolating and solving problems.
    • Conduct installation, de-installation and pre-installation site preparation reviews.
    • Instructs and trains customers in the operation and routine maintenance of the equipment. Answers customer questions and assists customers in a professional manner
    • Analyzes error logs, determines root errors, translates into fishbone analysis
    • Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
    • Assists customers with resolution of specialized technical service issues, which range from software and hardware issues, upgrades and evaluating tool performance.
    • Prepare technical reports for upper-level management to address client needs.
    • Perform experiments and/or analytical investigations within guidelines supplied by senior engineers.
    • When applicable, takes ownership of escalations, becomes key point of contact and communicator to customer and factory personnel until problems are resolved, follows through with corrective actions to ensure quality closure of technical issues
    • Monitors, maintains and optimizes equipment on a daily basis to enhance functionality and prevent problems.
    • Performs administrative and coordination duties which include procedure changes, process changes, work orders, and field service, system problem, and monthly reports.
    • Independently and accurately, prepares written technical reports.
    • Position requires up to 95% travel, in US and internationally, and the willingness to work flexible shifts and extended hours including nights, weekends and holidays

    Qualifications

    Education:

    A Bachelors Degree in Electronics, Engineering or a related discipline and a minimum of 5 years of relevant experience; Or, an equivalent combination of education and experience.

     

    Skills & Knowledge:

     

    • Requires sound verbal and written communication skills
    • Requires the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
    • Must be able to effectively present information and respond to questions from manager, clients, customers and the general public

    Must have the ability to apply concepts of basic algebra and geometry

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